Return & Refund Policy

Last Updated: July 2026

Thank you for shopping with IronAura. Every product is printed and made to order. Please read this policy before placing an order.

Returns

We do not accept returns or exchanges for change of mind, colour preference, or an incorrect size selected by the customer.

Please review the product description and size guide carefully before placing your order.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from the item ordered,Report damaged, defective, incorrect, or delivery-related issues within 24 hours where possible, and no later than 7 days after delivery.”

 To review a claim, we may require:

• A clear unboxing video
• Photos of the product showing the issue
• Photos of the original outer packaging and shipping label
• Your order number

After verification, we will arrange a suitable replacement or refund where applicable.

Size Discrepancies

Our apparel may have a measurement tolerance of up to ±0.5 inches. This normal variation is not considered a defect.

If the item received has a significant size discrepancy from the published size chart, contact us within 7 days of delivery with clear product photos and measurements for review.

Wrong Size Ordered

If a customer selects the wrong size, we cannot guarantee a free exchange or refund. A replacement order may be offered at the customer’s expense, subject to availability.

Non-Returnable Items

The following are not eligible for returns or refunds unless they are damaged, defective, misprinted, or incorrect:

• Made-to-order printed products
• Items that have been worn, washed, altered, or damaged after delivery
• Items returned without prior approval
• Orders with an incorrect or incomplete address entered by the customer

Order Cancellations

Orders are processed quickly because they are made to order. Once an order has entered production, it cannot be cancelled or changed.

Refunds

If a refund is approved after our review, it will be processed to the original payment method. The time taken for the amount to appear in your account may depend on your payment provider or bank.

Contact Us

For return, replacement, or refund assistance, please contact us through the Contact Us page on our website and include your order number.

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